Crowne Plaza - Food & Beverage Supervisor
- belfast city district, northern ireland, United Kingdom
- £26 - £34 Per Hour
Job Description
Crowne Plaza - Food & Beverage Supervisor
About Us
Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.
What is the job?
Our F&B outlets makes memories for our guest. The sights, sounds, scents and, importantly, service. As a F&B Supervisor you will partake in the running of function bars and working closely with the Conference and Banqueting Department. You will maintain consistent standards of service, ensuring guest satisfaction whilst creating a working environment that supports the brand standards of Crowne Plaza, and hotel targets.
You will play a crucial part in the day-to-day running of the Food and Beverage operations – working as part of the Management Team, making sure the F&B outlets run smoothly. You will make sure you and your team maintain the highest standards of cleanliness, safety and compliance with hygiene regulations at all times.
What we offer:
Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends
Health Care Cash Plan
Diamond membership of Kingsbridge Hospital Group
Enhanced Pension Scheme
Enhanced Maternity Pay
Enhanced Paternity Pay
Cycle to work
Recruit a friend scheme
Employee Appreciation and Social Events
Employee of the Month Award
£20 for completion of FLOW training
Increased Annual leave with service
Discount at Bodyscape – Employee rate and family and friend rate
Cyrospa discount rate at Bodyscape
Discount at Puregym
Communication and advice on Health and Wellbeing
Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group
Work for globally renowned Hotel Brands
Reward Club Incentive Scheme
Hotel Incentive scheme
Employee Assistance Programme (EAP) & Wellbeing App
Perks & Discounts – access to perks and discounts on travels, shopping and much more
About the role
Your day to day
As a F&B Supervisor, be the leader on shift during service
Ensure all areas of responsibility are run effectively in the absence of the Head of Department, in line with standards and that the department is adequately resourced in line with business requirements
Be aware of your targets and objectives, understand how these fit within the department targets, and ensure you achieve your targets and objectives
Have full awareness of Crowne Plaza brand standards and your role as Supervisor in ensuring the F&B team follow through on these standards on a daily basis
Be present to meet and greet customers, checking requirements and passing on relevant information
Check and monitor that all beverages and food items are prepared and served according to company standards and within regulations – maintaining customer service at all times
Have full product knowledge of the facilities offered at the hotel
Supervise staff on your shifts to ensure a consistently high service delivery and guest satisfaction
Awareness of guest satisfaction scores and the measures put in place to meet department quality targets and objectives
Be confident with people, be able to sell, and able to deal with any guest complaints/issues in a timely and efficient manner
Health and Safety management – comply with company procedures and Safety Risk Audits
Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all requirements under health and safety legislation.
How do I deliver this?
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.
Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
True Attitude : being caring, wanting to make a positive difference, and building genuine connections with guests
True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
We are an Equal Opportunities employer and welcome applications from everyone. We are happy to discuss any reasonable adjustments that candidates may need during the recruitment process.
About the company
We are a leading property development and hospitality company, established in 1981 and based in Belfast, Northern Ireland. We are the city's largest hotel group approaching 1000 bedrooms in the city.
Required Criteria
- Experience within a Food and Beverage role
- Proven experience of supervising and directing others, while demonstrating a hands-on approach
- Customer service experience
- Ability to meet deadlines, and work under pressure with the ability to motivate others within the Food and Beverage Team
- Good communication and organisational skills.
Desired Criteria
- Experience within the hospitality industry as a supervisor
- 5 GCSEs at Grade C and above to include Maths and English or equivalent qualification.