Cruise Consultant

Cruise Consultant - London / Hybrid would consider remote for an exceptional candidate

You will serve as the cornerstone of our client experience, combining deep product expertise with a high-touch, personalised approach to travel planning.

About the role

• This is not a transactional sales role it’s a consultative, relationship-driven position where your ability to understand client preferences, anticipate needs, and curate exceptional cruise holidays will define your success.
• You will be responsible for guiding clients through every stage of their cruise booking journey, from initial enquiry to post-departure follow-up.
• Your role will also involve proactively identifying opportunities to enhance the client experience, with personalised premium perks, tailored recommendations and/or thoughtful touches that build loyalty and trust. Every client is paired with a dual team consisting of a dedicated Cruise Consultant and a Cruise Coordinator, and you’ll need to oversee that all logistical elements - such as documentation, transfers, and special requests are handled seamlessly from the client’s perspective and with precision and care.
• Success in this role is measured not only by sales performance but by the quality of relationships you build and the repeat business you generate.
• This specialist company places a strong emphasis on client retention, and your ability to foster long-term connections and make personalised recommendations to your clients, striking the right balance between relationship and sales.
• Our CRM system enhanced with AI functionality will assist you with managing your portfolio of clients.
• You’ll also take part in exclusive client events organised by the Membership Manager which are designed to deepen relationships, enhance loyalty, and strengthen your personal connection with each client.
• This position requires a balance of commercial acumen and emotional intelligence.
• You’ll need to be confident in navigating a wide range of cruise products - from luxury ocean liners to expedition vessels and specialist cruises and skilled at matching these to the unique desires of each client.
• You’ll also be expected to maintain a strong understanding of industry trends, supplier updates, and emerging destinations to ensure your advice remains current and compelling.

About you

• At least 2 years of hands-on experience in cruise or travel sales, with a consistent record of converting enquiries into bookings and achieving or surpassing sales targets.
• In-depth knowledge of cruise products, including familiarity with a wide range of cruise lines, ship styles, itineraries, and onboard offerings - particularly within the luxury, expedition, and niche sectors.
• A client-first mindset, with a demonstrated ability to listen actively, understand nuanced travel preferences, and translate them into tailored cruise recommendations.
• Exceptional verbal and written communication skills with the confidence to engage clients across phone, email, and digital channels in a professional yet personable manner.
• Proficiency in using CRM systems and online booking platforms to manage client records, track interactions, and ensure seamless follow-up.
• Strong organisational skills and attention to detail, capable of managing multiple bookings, timelines, and client profiles without compromising service quality.
• Commercially aware, with a solid grasp of pricing structures, supplier promotions, and upselling techniques that enhance both client value and business performance.
• Self-motivated and results-driven, with the ability to work independently while contributing to a collaborative team environment.

Full-Time.

Hybrid working model with set office days - South West London would look at remote for exceptional experience

Competitive salary and commission structure

Generous annual leave allowance

Significant company discount for personal cruise bookings

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