Customer Account Team Leader

Job Description

We are recruiting a Team Manager within the Credit Management department, which is a great role for someone who has a strong people management background, ideally with experience in either credit management or finance.

You will be responsible for leading a team to ensure effective management of customer credit risk, to optimise cash flow, minimise bad debt exposure, and support business growth through sound credit management practices. This role plays a key part in safeguarding the company’s financial health by implementing robust credit policies, assessing creditworthiness, and maintaining strong relationships with internal stakeholders and external clients.

This role is working Monday- Friday, 39 hours per week on a hybrid contract

Key Responsibilities

Lead, coach, and develop a team of Credit Management specialists.

Set clear objectives, monitor performance, and conduct regular reviews.

Foster a culture of accountability, collaboration, and continuous improvement.

Ensure adherence to internal controls.

Support your team to evaluate creditworthiness of new and existing B2B customers using financial statements, credit reports, and payment history.

Ensure consistency and accuracy in credit assessments.

Drive process improvements to enhance efficiency and use AI and automation wherever desirable.

Be the lead with your Sales colleagues to enable growth.

Contribute to the implementation and regular review of our credit policies.

Work closely with Sales, Finance, and Legal teams to align credit decisions with business objectives.

Support commercial negotiations by providing credit insights.

Act as a key point of contact for internal and external stakeholders on credit management matters.

About You;

The successful candidate will demonstrate leadership capabilities, with the ability to motivate, develop, and manage a high-performing team while conducting meaningful career and performance discussions. You will possess excellent delegation and performance management skills, alongside analytical and problem-solving abilities, enabling them to interpret data and make informed decisions. Clear and professional communication is essential, with the ability to engage effectively with internal teams and external stakeholders, negotiate successfully, and explain complex issues in a simple and practical manner. The role requires strong organisational skills, including the ability to prioritise tasks and manage workloads effectively under tight deadlines. Technical proficiency in MS Excel is required, along with familiarity with ERP systems and automation tools.

What you’ll receive:

A competitive salary

Generous holiday allowance, with option to purchase 5 additional holiday days

Pension scheme

Huge discounts on all sorts of lovely food and award-winning products through our staff shop

Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo.

Recognition awards and Incentives

Career progression opportunities - being part of Sysco, the world’s leading foodservice business, opens up a world of possibility