Customer Administration Assistant

Location - Knowsley

Hours - 40pw, Mon-Thurs - 7.15am-4pm, Friday - 7am-2.30PM

Salary - £29,619

Are you looking for an opportunity to join a successful and growing company? Would you like to start your journey on a career path with great opportunities for development?

Gap Plastics Knowsley has an opportunity to increase its Administration Team.

Working in the production office we are looking for a customer service focused individual who can take on the responsibility for customers orders and general enquiries coming into the manufacturing site.

Main responsibilities:

• Manage customer orders through our system, liaising with internal stakeholders.

• Answering customer and internal stake holder’s requests regarding our products.

• Co-ordinating orders sent through to production through to by batching effectively and efficiently.

• Working to internal deadlines and cut-offs, and to achieving company KPI’s.

• Demonstrating a caring, can do attitude, as well as being friendly, helpful, showing empathy and value of the customer

• Ensuring that customers are kept informed of the progress of their order or issues.

• Communicating with customers and colleagues via e-mail and telephone.

• Keeping up to date records of customer issues and resolutions.

Desirable

• Demonstrable experience of great customer service.

• Experience of working in a production/manufacturing office

• Excellent verbal and written communication skills

• Strong attention to detail and organisational abilities

• Ability to prioritise tasks and manage time effectively

• IT literate.

Working hours, pay and benefits

• Christmas shutdown

• Industry leading salary

• 33 days holiday (inc B/H)

• Excellent opportunities to develop and grow your career

• Free life assurance

• Employee discounts

What Our People Say:

“I am really loving my time here at GAP! The business has grown over the past few years and I am looking forward to see where we will be in the next few years. I enjoy everything about my job, the work culture is amazing and there is always somebody there if you ever need anything. I would recommend GAP to anybody in a heartbeat.”

“Since starting at GAP the business has continuously grown which meant the staff have progressed and grew with the company. The owners are great and kept it a family run place to work - no one is just a number.”

“GAP is a fun and inspiring place to work. The business has grown fast over the years so there is a real buzz around the place. Personally, I think if you work hard you will be rewarded, they have always supported me through hard times, it’s like a family not just a work place!”

We are an equal-opportunity employer

Diversity and inclusion are essential to us and we encourage a culture where everyone can be themselves at work. We value and actively seek out a richly diverse range of talent. Our policies ensure that every job applicant and employee is treated fairly and with equal opportunity to succeed.

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