Customer Advisor (Cambridge)

As our Customer Advisor in our Cambridge Store, you'll be joining a friendly team making the connection between Neals Yard Remedies and our customers. This is a great time to join our fun and collaborative team, who thrive on providing a high‑touch customer service.

You'll be supporting the Store Manager in maximising sales opportunities, using your warm and caring approach to build lasting relationships with customers inspired by this approach.

You will be part of our knowledgeable and friendly team who are passionate about sharing their experience on skincare, our products, wellness, and therapies, giving expert advice to guide customers in finding the best products for their needs.

You’ll be a real people person, able to handle ever‑changing priorities with ease, naturally friendly and approachable with a caring attitude and comfortable to demonstrate products, including mini‑facials and arm massages.

This is the perfect opportunity to showcase your ability to tell stories to bring our beautiful products to life.

Making a difference to our customers day – everyday.

What You'll Have

• Friendly and approachable with a passion to learn
• Confident with the ability to build great relationships
• Excellent customer service skills
• Keyholder responsibility
• Strong knowledge, skills and experience in a busy environment
• A positive 'can do' attitude
• Passion for and/or knowledge of beauty, skincare, wellness, and natural therapies is essential
• A great team worker who is inspired to deliver great results
• A passion and commitment to learn about beauty, skincare, products, and wellness therapies
• Able to work flexible hours as required

What You'll Get

• Generous employee discount
• Company pension
• Group Life Assurance
• Long service benefits
• Paid community days
• 25 days annual leave plus Bank Holidays (Full Time)
• Employee Assistance Programme

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