Customer Advisor - Maternity Cover
- manchester, england, United Kingdom
- £24 - £32 Per Hour
Job Description
Manufacturer owned dealership opportunity.
We are looking for an experienced automotive Customer Advisor.
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community
Please contact our recruitment team if you would like to discuss anything further or if you require any form of reasonable adjustments for any part of the recruitment process.
- Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!
- Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.
- Pension: Benefit from a generous employer pension contribution of up to 7%.
- Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.
- Reward Gateway: Access our comprehensive discount portal, Reward Gateway, boasting over 500 incredible deals to help you save significantly.
- Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.
- Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.
- Occupational Health: We\'re committed to promoting and maintaining the highest degree of physical, mental, and social well-being for our Stellantis &You UK employees.
- Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.
- Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.
- Shared Incentive Plan: Seize the opportunity to invest in the Stellantis Group through our shared incentive plan.
- Health Cash Plan: Our insurance policy allows members to claim a percentage of their daily health expenses, ensuring comprehensive health coverage.
- Paid sick leave upon completion of Probationary period.
Role Description:
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the Vehicle Health Check process.
- Quote & sell Service Plans to retain customers to the group.
You will also be the go-to person when the customer wants us to:
- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.
A Day in the Life
“No two days are the same for a Customer Advisor. We\'re part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily.
We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments.
Always on the go, with something to do, the day never drags.
This is a fast paced and rewarding job, with the opportunity to develop a career.”
Let\'s Work Together:
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, Leapmotor and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive salary and bonus.
This is a great opportunity for you to become a key member of our Aftersales team.
An exciting new opportunity has come up here at our dealership as we\u2019re on the lookout for a Customer Advisor to join our team.
It is the perfect opportunity for a talented and passionate individual to advance their career in a premium manufacturer owned environment. As a customer advisoryou will be the key link between our customers and our technicians, guiding each customer through the Stellantis &You customer journey.
Benefits of a career with Stellantis &You UK
- Company car scheme - up to two vehicles
- Up to 7 % Employer Pension Contribution
- Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
- Exclusive retail discounts - through our Rewards Apps
- Enhanced Maternity, Paternity and Adoption Leave
- Employee Assistance Program
Get in touch
We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm
Welcome to Stellantis &You Sales & Services
Provider
Description
Duration
Provider Laravel
Duration 24 Hours
Provider Laravel
Duration 24 Hours
Provider Stripe
Duration Session
Provider Live Person
Description Tracks a user\'s session to enable live chat functionality and maintain conversation continuity.
Duration Session
Provider Live Person
Description Identifies a visitor across multiple visits to maintain chat history and improve customer interactions.
Duration 5 Hours
Provider Google
Description Store user preferences and security settings for Google services.
Duration 24 Months
Provider Google
Description Stores encrypted records of a user’s Google account ID and login time to prevent fraudulent use of login credentials.
Duration 24 Months
Provider Google
Description Contains encrypted user authentication information and helps with security features like preventing attacks.
Duration 24 Months
Provider Google
Duration 12 Months
Provider Google
Description Stores user preferences and personalizes ads on Google properties like Google Search.
Duration 6 Months
Provider Youtube
Duration 24 Months
Provider Google
Duration 24 Months
Provider
Description
Duration
Provider Google
Description Used by Google DoubleClick to track and serve targeted ads across different websites.
Duration 12 Months
Provider Google
Description Stores and updates a unique user ID to track user interactions on a website for Google Analytics.
Duration 24 Hours
Description Hotjar - Stores a unique user ID for tracking user visits across multiple sessions.
Duration 12 Months
Description Hotjar - Stores data about the current session to ensure actions in a single visit are attributed correctly.
Duration 30 Minutes
Description Hotjar - Determines if a user is included in the sample for page analytics.
Duration 2 Minutes
Description Hotjar - Determines if a user is included in the session recording sample.
Duration 2 Minutes
Description Hotjar - Identifies a new user\u2019s first session.
Duration Session
Description Hotjar - Detects the start of a user\u2019s session for session tracking.
Duration 30 Minutes
Provider Microsoft
Duration Session
Provider Microsoft Clarity
Description Persists the Clarity User ID and preferences to help recognise returning users.
Duration 12 Months
Provider Microsoft Clarity
Description Connects multiple page views by a user into a single Clarity session recording.
Duration 24 Hours
Provider Microsoft Clarity
Description Identifies when Clarity first saw this user on any site using Clarity.
Duration 12 Months
Provider Microsoft Clarity
Duration 10 Minutes
Provider Microsoft Clarity
Description Indicates whether to refresh the Microsoft user ID (MUID) for analytics.
Duration 7 Days
Provider Microsoft Clarity
Description Microsoft user identifier used across Microsoft services for analytics and advertising performance.
Duration 12 Months
Provider Microsoft Clarity
Description Used to synchronise the MUID across Microsoft domains.
Duration Session
Provider Google
Duration Session
Provider Google
Duration 24 Months
Provider Google
Duration 24 Months
Provider Google
Duration 3 Months
Provider Google
Duration 24 Hours
Provider
Description
Duration
Provider Youtube
Duration 24 Months
Provider Google
Duration 24 Months
Description To identify unique users. It helps with tracking user sessions and interactions, providing insights into user behavior.
Duration 12 Months
Duration 12 Months
Duration 12 Months
Description Stores a unique identifier for anonymous visitors and helps with sending targeted messages or tracking user behavior on the website.
Duration 12 Months
Provider Google
Description Used for security and targeting purposes to deliver personalised ads.
Duration 24 Months
Provider Google
Description Builds a profile of website visitors’ interests to display relevant ads.
Duration 24 Months
Provider Google
Description Helps with secure login authentication and personalising Google ads.
Duration 13 Months
Provider Google
Description Used by Google AdSense to experiment with ad efficiency across websites using their services.
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