Customer Assistant - Cafe - Dunfermline

Cafe Customer Assistant

Work Pattern

Week 1

Monday: 09:30-13:30
Tuesday: 09:30-13:30
Wednesday: 09:30-13:30
Thursday: 09:30-13:30
Friday: 09:30-13:30

Week 2

Tuesday: 13:30-17:30
Wednesday: 13:30-17:30
Thursday: 13:30-17:30
Friday: 13:30-17:30
Saturday: 13:30-17:30

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?

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