Customer Care Advisor

About the Role

Our client is seeking an attentive and professional Customer Care Advisor to join their team in Derby . This role is dedicated to providing exceptional support and guidance to customers, ensuring their needs are met with efficiency and care. You will handle inquiries, resolve issues, and contribute to a positive brand image. This is an excellent opportunity to be part of a customer-focused organisation that values its employees and offers a structured work environment, contributing to team success in a busy office setting.

Key Responsibilities

• Handle customer inquiries via phone and email, providing clear and accurate information.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Process orders, returns, and exchanges efficiently and accurately.
• Maintain customer records and update information in the CRM system.
• Identify opportunities to enhance customer satisfaction and loyalty.

Requirements

• Previous experience in a customer care or customer service role is preferred.
• Strong communication and interpersonal skills.
• Familiarity with CRM software and standard office applications.
• Ability to multitask and remain calm and professional under pressure.
• A commitment to excellent service delivery in Derby .

Benefits

• Competitive hourly wage.
• Opportunities for training and skill development.
• Employee discount on company products/services.
• A friendly and supportive team atmosphere.
• Convenient office location in Derby .