Customer Care Advisor

About the Role

Our client is seeking a personable and efficient Customer Care Advisor to join their supportive team in Sunderland . This role involves interacting directly with customers to provide assistance, resolve queries, and ensure a positive overall experience with our services. You will play a crucial role in customer retention and satisfaction by offering clear, concise, and helpful support. This hybrid position allows you to blend remote work flexibility with the benefits of in-person collaboration at our Sunderland office. We believe this approach fosters both individual productivity and strong team synergy.

Key Responsibilities

• Handle inbound customer communications, addressing questions and concerns related to our services.
• Provide first-line support, aiming for first-contact resolution wherever possible.
• Log all customer interactions and update account information accurately in the CRM.
• Proactively identify customer needs and offer relevant solutions or information.
• Collaborate with internal teams to resolve customer issues that require broader input.

Requirements

• Previous experience in a customer service or administrative role.
• Exceptional communication skills, with the ability to explain complex information simply.
• Familiarity with CRM systems and helpdesk software is advantageous.
• A proactive approach to problem-solving and customer engagement.
• Ability to work effectively in a hybrid model, commuting to our Sunderland office as scheduled.

Benefits

• Competitive starting salary and potential for performance-based increases.
• Health and dental insurance options.
• Generous annual leave entitlement.
• A positive and inclusive work environment with hybrid working flexibility in Sunderland .
• Opportunities for continuous learning and skill development.