Customer Care Coordinator (Construction)

Customer Services Coordinator / 6+ months full time contract / Construction

COINS Software skills essential.

We have a new opportunity for a Customer Services Coordinator to join a well established and award wining housebuilder, based from their Bury St Edmunds Office on a 6 month fixed-term contract.

The role is Monday to Friday, 8:30am to 4:30pm, 37 hours per week.

The aim of the role is to provide a professional, positive and enthusiastic service to our customers

Duties will include:

• Provide an excellent Customer Journey process - Including courtesy calls, site progress and customer satisfaction
• Being responsible for ensuring defects are attended to in a reasonable timescale
• Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures
• Specify remedial works, allocate appropriate subcontractors and supervise this up to completion
• Prepare and submit progress reports to the Head of Customer Services
• Support in new ideas/ procedure to improve the quality of after care service and Customer Journey
• Help continuous improvement in customer satisfaction ratings

About The Candidate:

• Interpersonal skills in dealing with internal and external customers
• Confident and able to demonstrate negotiation skills
• Ability to stay calm, professional and display patience when dealing directly with customer complaints
• Recognise the importance of customer service
• Able to work independently ensuring our aftersales service is impartial
• Intermediate skills in Microsoft Excel, COINS and Word.
• Some technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works preferred but not essential

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