Customer Care Coordinator

Based in Solihull, this Customer Care Coordinator post is offered by Pertemps West Midlands & Worcestershire Perm Hub as a full-time, 12-month fixed-term contract. Working Monday to Friday, 8:00am until 4:00pm, the role pays between £24,500 and £28,000 yearly, subject to experience. The appointed person acts as a central contact for customers, handling enquiries, booking remedial works, and liaising with operational colleagues and contractors to resolve matters promptly. Strong organisational and communication abilities are essential, alongside a customer-focused approach. This position suits someone who can manage aftercare support efficiently within a professional setting, ensuring every issue reaches a timely conclusion.

Customer Care Coordinator 12-Month Fixed-Term Contract Location: Solihull (Office Based) Hours: Monday to Friday, 8:00am - 4:00pm Salary: £24,500 - £28,000 per annum, depending on experience Pertemps is recruiting on behalf of a successful and growing organisation seeking a Customer Care Coordinator to join its team on a 12-month fixed-term contract. This is an excellent opportunity for a customer-focused individual with strong organisational and communication skills to play a key role in delivering an efficient aftercare and customer support service. Acting as a central point of contact, the successful candidate will coordinate customer enquiries, arrange remedial works, liaise with operational teams and contractors, and ensure issues are resolved in a timely and professional manner.

Key Responsibilities

• Managing customer enquiries and reported issues from initial contact through to completion.
• Coordinating repair and remedial works with operational teams, subcontractors and site personnel.
• Maintaining regular communication with customers, providing updates on progress and expected completion times.
• Monitoring ongoing cases and ensuring actions are completed within agreed timescales.
• Supporting the scheduling and allocation of field-based operatives.
• Building and maintaining positive relationships with customers, clients and internal stakeholders.
• Escalating complaints, concerns or complex issues to management when appropriate.
• Producing and maintaining reports relating to outstanding works and customer service performance.
• Assisting with invoicing and administration relating to chargeable works.
• Liaising with commercial and operational teams to resolve queries and ensure effective service delivery.
• Ensuring all records, systems and documentation are maintained accurately and up to date.

About You

• Previous experience within a customer service, customer care, coordination or administrative role.
• Excellent communication skills, both written and verbal.
• The ability to manage multiple priorities in a fast-paced environment.
• Strong organisational skills and a proactive approach to problem-solving.
• Experience handling customer concerns and delivering a high level of service.
• Good IT skills, including Microsoft Word and Excel.
• A professional and confident telephone manner.
• The ability to remain calm and focused when dealing with challenging situations.

This role would suit a highly organised and customer-focused professional who enjoys coordinating activities, building relationships and ensuring customers receive an excellent level of service throughout their journey.

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