Customer Care Coordinator

About the Role

Our client is seeking a motivated Customer Care Coordinator to join their team in Southampton . In this role, you will be the primary contact for customers, providing exceptional support and ensuring their issues are resolved efficiently and effectively. You will work in a hybrid capacity, balancing office-based collaboration with the flexibility of remote work. This position is ideal for an individual with a passion for customer service, excellent communication skills, and the ability to navigate diverse customer needs in a professional manner, contributing to a positive company image.

Key Responsibilities

• Manage and respond to customer inquiries via phone, email, and internal messaging systems.
• Provide detailed information about products, services, and company policies.
• Troubleshoot customer issues, escalating complex problems to the appropriate departments for resolution.
• Maintain accurate customer records and update system information as required.
• Process customer requests, returns, and exchanges with attention to detail.
• Gather customer feedback to help improve service offerings and customer experience.

Requirements

• Previous experience in a customer service or administrative role.
• Strong communication and interpersonal skills, with a friendly and professional phone manner.
• Proficiency in using CRM software and standard office applications.
• Ability to multitask and manage time effectively in a busy environment.
• Excellent problem-solving skills and a customer-centric approach.

Benefits

• Competitive salary.
• Hybrid working arrangement, offering flexibility.
• Opportunity to work in a dynamic team in Southampton .
• Access to ongoing training and professional development.
• Company pension scheme and holiday entitlement.