Customer Care Coordinator

Role: Customer Care Coordinator (part-time)

• Working arrangements: Monday or Tuesday (flexible) and Thursday and Friday (fixed)

• About us: We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire

• Office location: Chippenham, Wiltshire

• Department: Customer Care

• Reporting to: Customer Care Manager

Customer Care Coordinator – About us:

We are a privately owned, multi-award-winning regional housebuilder, renowned for delivering high-quality, design-led, and aspirational homes in some of the most desirable locations across the South West of England and Oxfordshire

Customer Care Coordinator – About the role:

To support the Customer Care Manager to oversee customer care activities across all contact channels, acting as the key liaison between customers, site/operations teams, and internal departments to resolve issues efficiently, maintain service standards, and drive continuous improvement in customer satisfaction.

Customer Care Coordinator – About the role:

• Opportunity to work for an innovation and multiple award-winning regional house builder

• A friendly and relaxed work environment

• A growing regional house builder offering job security and career progression

• To work for a quality led and customer focussed house builder

• Vibrant office culture and working environment

Customer Care Coordinator – Key points:

• Handle incoming Customer calls

• Logging and allocation of reported defects on in house software

• Progress valid defects with staff and the supply chain

• Work within agreed SLAs, which vary from contract to contract

• Develop working relationship with key contacts at Housing Associations and Subcontractors

• Positive communication with Customers via email and telephone

• Handle complaints in a sensitive and consistent manner

• Work within Industry guidelines, compliance and standard industry practice

Customer Care Coordinator – About you:

• Exceptional customer service skills A natural problem solver, with an agile and pragmatic approach to resolving issues

• Proven customer experience with specific focus on resolution management

• Previous construction industry/sector knowledge is desirable

• Excellent written skills

• Ability to manage complex situations calmly and effectively

• Ability to work independently and deliver results to meet deadlines

• Adaptability

• Ability to work as part of a team and assist in other elements where needed

• Ability to work independently, managing priorities to deliver results to according to deadlines

• Strong organisation and time management skills

• Able to exercise discretion and professional judgement when handling confidential and sensitive information

Customer Care Coordinator – What about the benefits package?

Competitive base salary, annual bonus, 25 days holiday plus bank holidays, company pension scheme, private healthcare and choice of company benefits