Customer Care Engineer

Location: Surrey & Kent

Salary: Competitive + Company Vehicle/Allowance + Benefits

About the Role

We are seeking a proactive and customer-focused Customer Care Engineer to join our growing team, supporting new build residential developments across DA, CR, KT, BR postcodes.

This is a hands-on role where you will be responsible for carrying out remedial works and resolving customer defects in occupied homes, ensuring a high standard of finish and excellent customer satisfaction.

Key Responsibilities

Attend occupied properties to diagnose and rectify defects in line with warranty guidelines

Carry out a range of remedial works including carpentry, finishing, and general maintenance tasks

Deliver a high level of customer service when dealing with homeowners

Manage your own workload and diary across multiple live developments

Liaise with the Customer Care team, Site Managers, and subcontractors to coordinate works

Maintain accurate records of works carried out and materials used

Ensure all works are completed safely and to a high standard

About You

Previous experience in a similar role within house building or construction is highly desirable

Strong carpentry background preferred (first or second fix experience advantageous)

Multi-trade skills are beneficial (e.g. plastering, decorating, basic plumbing)

Excellent customer service and communication skills

Ability to work independently and manage multiple tasks effectively

Strong attention to detail and problem-solving mindset

Full UK manual driving licence (essential)

What We Offer

Competitive salary package

Company van or car allowance

Tools and equipment provided

Opportunity to work with a growing and reputable house builder

Supportive team environment and career progression opportunities