Customer Care Executive

About the Role

Our client is searching for a diligent Customer Care Executive to join their team based in Sunderland . You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a consistently high level of service. This role is vital for fostering positive customer relationships and upholding the company's reputation for excellence. Working in a hybrid model, you will benefit from flexibility while remaining connected to the team in Sunderland . This is a great opportunity to grow your career in customer service within a supportive and professional setting.

Key Responsibilities

• Manage and resolve customer queries and complaints efficiently and empathetically.
• Provide detailed information about products, services, and company policies.
• Process customer orders, modifications, and feedback accurately.
• Build and maintain strong, long-lasting customer relationships.
• Collaborate with internal departments to ensure customer satisfaction.

Requirements

• Demonstrated experience in a customer care or service-oriented role.
• Excellent listening, communication, and presentation skills.
• Proficiency in using customer relationship management (CRM) software.
• Ability to multitask, prioritize, and manage time effectively in a hybrid work environment.
• A proactive approach to customer service and problem-solving in the Sunderland area.

Benefits

• Attractive salary commensurate with experience.
• Pension scheme and generous holiday allowance.
• Opportunities for professional development and skill enhancement.
• A positive and inclusive workplace culture.
• Hybrid working model offering flexibility in your work location.