Customer Care Executive

Our client is a specialist travel insurance company and are seeking a Customer Care Executive to join their team in Stockport. You will be the first point of contact for customers providing insurance quotes and any pre or post enquiries. The role is Monday-Friday based in the office and comes with a salary of up to £28,000 dependent on experience.

Customer Care Executive responsibilities:

Handle inbound sales & customer queries by phone and email

Create accurate quotes & set up policies

Process upgrades, amendments, payments, cancellations & refunds

Work with underwriters to find the right solutions

Build strong product knowledge and use internal systems confidently

Meet daily targets and deliver great customer experiences

Customer Care Executive skills required:

Customer service experience

Strong communication & sales confidence

Ability to multitask in a fast-paced environment

Good Microsoft Office skills

Positive attitude, great organisation & eagerness to learn

Understanding of GDPR

GCSE-level education (or equivalent)

Additional information:

Competitive salary + performance bonuses

Company pension

20 days holiday + bank holidays + your birthday off (29 total)

Monday–Friday hours, no weekends

Casual dress code

Bi-annual team socials