Customer Care Representative

About the Role

Our client is looking for a personable and dedicated Customer Care Representative to join their office-based team in Edinburgh . In this essential role, you will be the primary point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our client's brand. You will contribute directly to customer satisfaction and retention by providing clear, efficient, and friendly support. This position offers a stable work environment for individuals passionate about helping others and developing their skills in a professional setting.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person interactions.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently and empathetically.
• Process orders, returns, and exchanges according to company procedures.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to appropriate departments or supervisors.

Requirements

• Previous experience in customer service or a related role is preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in basic computer applications and data entry.
• Ability to remain calm and professional under pressure.
• A genuine desire to assist customers and provide exceptional service.

Benefits

• Annual salary of 27000 .
• Full-time, office-based role in a convenient Edinburgh location.
• Contributory pension scheme.
• Generous holiday allowance.
• Training provided to ensure success in the role.