Customer Care Representative

About the Role

Our client is seeking a friendly and professional Customer Care Representative to join their hybrid team in Stoke-on-Trent . This role is pivotal in delivering exceptional customer service, handling inquiries, processing requests, and resolving issues to ensure customer satisfaction and loyalty. You will be a key contact point, embodying the company's values and commitment to service excellence. This is a great opportunity to develop your skills in a dynamic role that offers a blend of office-based collaboration and remote flexibility, contributing to a customer-focused culture in the heart of Stoke-on-Trent .

Key Responsibilities

• Handle incoming customer calls, emails, and social media messages efficiently and courteously.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues by investigating problems and finding appropriate solutions.
• Process customer orders, returns, and exchanges accurately.
• Maintain customer records and document all interactions within the CRM system.

Requirements

• Previous experience in a customer service or call center environment is preferred.
• Excellent communication, listening, and interpersonal skills.
• Strong ability to empathize with customers and de-escalate challenging situations.
• Proficiency in using basic computer applications and navigating online systems.
• Comfortable working in a hybrid model , adapting to both office and remote work requirements.

Benefits

• Competitive salary with potential for bonuses.
• Flexible hybrid working arrangement.
• Comprehensive training and ongoing support.
• Opportunities for career growth within the organization.
• Pension plan and employee discount schemes.