Customer Care Specialist

About the Role

Our client is seeking an enthusiastic and helpful Customer Care Specialist to join their established team in Liverpool . This position is focused on delivering top-tier customer support in person and over the phone, resolving inquiries and ensuring customer satisfaction. You will be an integral part of a busy, office-based team, contributing to a positive and collaborative work environment. This is an excellent opportunity for individuals passionate about customer service to grow their career within a well-regarded company in the heart of Merseyside .

Key Responsibilities

• Handle customer inquiries and provide resolutions in a professional and timely manner.
• Assist customers with product information, service details, and account management.
• Process customer requests, orders, and complaints efficiently.
• Maintain accurate customer records and interaction logs.
• Escalate complex issues to appropriate departments for resolution.
• Build and maintain positive relationships with customers.

Requirements

• Previous experience in a customer care or support role.
• Strong communication and interpersonal skills.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to work effectively in an office-based setting in Liverpool .
• Excellent problem-solving skills and a friendly, helpful attitude.
• Detail-oriented with strong organizational abilities.

Benefits

• Competitive salary.
• Stable office-based role.
• Comprehensive benefits package including health insurance.
• Pension scheme.
• Opportunities for training and professional growth.