Customer Care Technician

CMS Recruitment are seeking hardworking Customer Care Technician on a permanent basis to join our well know construction & regeneration client working across Northumberland.

Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.

Role Purpose: Be the face of customer care contact with purchasers ensuring defects are assessed and attended to in accordance with our Customer Care Charter and the standards of our warranty providers.?

Duties

• Establish and maintain pro-active relationships with the build team and purchasers.
• Carry out a range of maintenance / repair tasks or advise of specialist support required
• Establish effective procedures for managing the resolution of items raised.
• Carry out property inspections, coordinate remedial repair work with Customer Care Team
• Meet with homeowners and represent Ascent Homes in a professional manner.?
• Liaise with Customer Care Manager regarding the progress of customer care issues and customer claims where required.
• Follow all health and safety policies, including PPE and safe tool operation
• Identify and report hazards?
• Carry out dynamic risk assessments at point of work, review risk assessments for future best practice.

Generic Requirements for all colleagues

• Contribute to the creation of a positive culture in line with Advance Northumberland values
• Show commitment to equality and diversity in the workplace and ensure this is reflected in all activities
• Ensure a safe and sustainable working environment is promoted across the business
• Contribute to the financial performance of the business, in line with role responsibilities
• Undertake other reasonable duties as requested

Personal Specification

Essential Criteria

Skills, Knowledge & Experience Required

• NVQ Level 2 (or equivalent) in general maintenance or similar.
• Strong knowledge of domestic joinery repairs and installations.
• Experience working in occupied properties
• Ability to read and follow drawings, specifications, and measurements.
• Skilled in safe use of hand and power tools.
• IT skills sufficient to undertake mandatory training and use in-house APPS.
• Good communication and customer service skills.
• Ability to work independently and as part of a wider multi-trade team.
• Full UK driving licence. xwwtmva
• Desirable: experience using digital job management systems.

To apply for this vacancy please send across an updated CV!