Customer Complaints Advocate: Fair Outcomes

RBS is seeking a Complaints Customer Support Specialist to own complaints from receipt to resolution, ensuring fair, timely outcomes and compliance with regulatory standards. You’ll work within the Specialist Customer Service Team, addressing complex situations with empathy and professionalism, while leveraging digital and AI-enabled tools to enhance customer and colleague experiences.

The role offers flexibility to base in Jersey or the Isle of Man, with the requirement to clearly state the

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