Customer Complaints Specialist

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Our client in the Greater Boston area is seeking a Customer Complaints Specialist to support their quality and compliance team on a 6–9+ month contract. This is a great opportunity to join a fast-paced, regulated environment and play a critical role in ensuring customer feedback is properly captured, tracked, and resolved in accordance with internal procedures and standards.

Key Responsibilities:

• Monitor and document customer complaints received through multiple channels (portals, email, phone, etc.).
• Accurately log complaints in the Quality Management System (QMS) and ensure proper routing to relevant teams.
• Track the status of open complaints and follow up to drive timely resolution.
• Maintain compliance with internal quality procedures and applicable regulatory standards.
• Identify and escalate potential reportable events when necessary.
• Compile and analyze complaint data to generate trend reports for leadership.
• Prepare complaint documentation to support internal and external audits.

Requirements:

• High school diploma required; degree in a related field preferred.
• 1–3 years of experience in quality, compliance, or customer service (experience in a regulated environment is strongly preferred).
• Familiarity with QMS platforms and complaint handling processes.
• Knowledge of regulatory standards and quality system requirements is a plus.
• Strong organizational skills and high attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.

If you're detail-oriented, process-driven, and looking to contribute to a mission-focused team, we’d love to hear from you. Apply now!

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Quality Assurance

• Industries

  Manufacturing

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