Customer Director (National Security)

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Why Faculty?

We established Faculty in 2014 because we thought that AI would be the most important technology of our time. Since then, we've worked with over 350 global customers to transform their performance through human-centric AI. You can read about our real-world impact here.

We don't chase hype cycles. We innovate, build and deploy responsible AI which moves the needle - and we know a thing or two about doing it well. We bring an unparalleled depth of technical, product and delivery expertise to our clients who span government, finance, retail, energy, life sciences and defence.

Our business, and reputation, is growing fast and we're always on the lookout for individuals who share our intellectual curiosity and desire to build a positive legacy through technology.

AI is an epoch-defining technology, join a company where you'll be empowered to envision its most powerful applications, and to make them happen.

About the team

Our Government and Public Services business unit is committed to leveraging AI for the benefit of individual citizens and the public good.

From our work informing strategic government decisions, to optimising our NHS, through to protecting children from harmful online content - we know that AI offers opportunities to drive improvements at every level of Government and we are proud to lead on some of the most impactful work happening in the sector.

Because of the nature of the work we do with our Government clients, you may need to be eligible for UK Security Clearance (SC) and willing to work on site with these clients from time to time.

About the role

As a Customer Director within our National Security and Safety business unit, you will be the primary commercial lead for a portfolio of high-stakes accounts, driving growth by enabling government partners to supercharge their operations through AI. You will act as a strategic architect, building deep networks of influence and trusted relationships with senior stakeholders to solve complex safety challenges.

By bridging the gap between cutting-edge AI and mission‑critical customer needs, you will achieve ambitious sales targets while overseeing cross‑functional teams to ensure delivery excellence.

What you’ll be doing:

• Developing strategy for the National Security sector to align account plans with broader business unit goals and the evolving safety needs of the UK.
• Driving revenue by acquiring new government partnerships and nurturing existing relationships to meet and exceed ambitious sales targets.
• Creating standout propositions by responding to RFPs and identifying strategic AI use cases that demonstrate long‑term value to clients.
• Managing client relationships at the most senior levels, acting as the lead advisor for tier‑one accounts and influencing the future shape of their work.
• Designing transformation programmes that blend sophisticated AI deployment with meaningful organisational change to support high‑stakes decision‑making.
• Overseeing commercial teams, including Senior Managers and Associates, to ensure project success and the professional development of your staff.
• Leading commercial negotiations and pricing proposals to ensure the successful onboarding and retention of critical national security accounts.

Who we’re looking for:

• You have extensive National Security experience and a network to match, ideally combining a history in government with private sector AI build and delivery work.
• You possess a strong business development mindset and a proven track record of managing complex deal processes and achieving revenue targets.
• You are technical, and expert in AI, and can compellingly translate technical AI and data‑oriented concepts into clear, actionable strategies for technical senior leaders.
• You are a proven leader of large, multidisciplinary teams that can command the respect of both technicians and delivery leads.
• You have the ability to think strategically about digital transformation, creating business plans that address the unique challenges of government departments.
• You demonstrate an entrepreneurial, proactive approach, with the agility to identify new opportunities and implement solutions across multiple high‑stakes projects.

The Interview Process

• Talent Team Screen (30 minutes)
• Introduction to the team (60 minutes)
• Case Study Interview (60 minutes)
• Culture and Leadership Interview (60 minutes)

Our Recruitment Ethos

We aim to grow the best team – not the most similar one. We know that diversity of individuals fosters diversity of thought, and that strengthens our principle of seeking truth. We also know from experience that diverse teams deliver better work, relevant to the world in which we live. We’re united by a deep intellectual curiosity and desire to use our abilities for measurable positive impact. We strongly encourage applications from people of all backgrounds, ethnicities, genders, religions and sexual orientations.

Some of our standout benefits:

• Unlimited Annual Leave Policy
• Private healthcare and dental
• Enhanced parental leave
• Family‑Friendly Flexibility & Flexible working
• Sanctus Coaching
• Hybrid Working (2 days in our Old Street office, London)

If you don't feel you meet all the requirements, but are excited by the role and know you bring some key strengths, please do apply or reach out to our Talent Acquisition team for a confidential chat – Please know we are open to conversations about part‑time roles or condensed hours.

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