Customer Due Diligence Manager (Compliance)

Overview

My client a large global financial services brand is looking for an experienced Manager with a strong background in Due Diligence. The role is hybrid (3 days onsite) and can be based in the London office or another office in Sussex. The role is Inside IR35.

PBS Band 35 - Manager - Third Party Payment Partner (3PPP) Due Diligence Operations

Responsibilities

The role of Manager, 3PPP Due Diligence Operations based in the South East will be responsible for ensuring that both prospective and existing partners are subject to the required level of due diligence. The principal responsibilities of this position include:

• Facilitating the due diligence process for prospective partners liaising closely with business development teams to ensure consistency and conduct quality checks.
• Executing accurate and regular due diligence refreshes for existing partners based on frequencies defined as per the risk level of each partner.
• Assessing the risk of prospect/partner based on DD information provided and recommending risk mitigation steps as needed.
• Coordinating with subject matter experts such as Compliance and Financial Crime subject matter experts to ensure timely input from all relevant stakeholders.
• Proactively engaging closely with partners to ensure right level of documentation and timely/accurate responses to follow-ups.
• Ensure partner communications are clearly and simply written, detailing exactly what is required, by when, and the consequences for non‑adherence. Ensure internal communications to Partner Managers are always clear.

Minimum Qualifications

• Extensive experience in Customer Due Diligence or Compliance within regulated financial services environments
• Strong understanding of critical due diligence methodologies, industry guidelines (FATF, JMLSG) and applicable regulatory frameworks
• Strong organisational, communication, and interpersonal skills
• Proficient in client due diligence procedures, sanctions screening and monitoring
• Ability to diligently capture and evidence the activities undertaken, decision making and rationale for such decisions, considering relevant regulatory, compliance and reputational risks
• Must be results oriented, and self-driven, able to operate in a fast‑paced environment within the GMNS business
• Proficient analytical and problem‑solving skills, with an ability to analyse information, identify risk triggers, and evaluate risk pillars effectively
• Strong communication skills with ability to influence without authority, experience creating presentations using PowerPoint and ability to clearly communicate complex concepts in verbal and written form
• Proactive, can‑do attitude and the ability to work independently with minimal supervision and to strict deadlines

Preferred Qualifications

• University Degree or equivalent
• Familiarity with tools such as LexisNexis Bankers Almanac and Dow Jones
• CAMS, ICA or equivalent certifications

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