Customer Experience Advisor: DFG & Home Adaptations

Walsall Council is seeking a Customer Service Advisor with a specialist focus on Disabled Facilities Grants to join our Customer Experience Centre. You will handle enquiries from residents, carers and professionals across channels, providing clear guidance on DFGs and housing adaptations while signposting to the right services.

The role requires sensitivity to vulnerable customers and collaboration with multiple partner services to deliver timely, coordinated support.

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