Customer Experience Advisor

About the Role

Our client is seeking a highly motivated and empathetic Customer Experience Advisor to join their team in Oxford . This pivotal role focuses on ensuring every customer interaction is positive and productive, enhancing overall satisfaction and loyalty. You will be at the forefront of customer engagement, addressing queries, resolving issues, and providing guidance that elevates the customer journey. This is an excellent opportunity for individuals passionate about customer service to make a tangible impact in a professional setting. Join us to contribute to a culture that prioritizes customer needs and strives for service excellence in the historic city of Oxford .

Key Responsibilities

• Manage inbound customer communications via phone, email, and chat, providing expert assistance.
• Investigate and resolve customer complaints and issues efficiently and effectively.
• Educate customers on product features, benefits, and usage to enhance their experience.
• Process customer transactions, such as orders, returns, and updates, with accuracy.
• Maintain detailed records of customer interactions and feedback within the CRM system .
• Proactively identify opportunities to improve customer satisfaction and service delivery processes.

Requirements

• Previous experience in a customer experience , customer service, or client support role.
• Exceptional communication, interpersonal, and problem-solving skills.
• Proficiency with customer relationship management (CRM) software and support tools.
• A strong understanding of customer service best practices and customer journey mapping.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Commitment to delivering outstanding service within our Oxford office and remote settings.

Benefits

• Competitive salary with regular performance reviews and potential bonuses.
• Flexible hybrid working schedule combining office and remote work options.
• Comprehensive health, dental, and vision benefits package.
• Generous paid time off and company-observed holidays.
• A supportive and dynamic team environment with ample opportunities for professional growth.