Customer Experience Advisor

About the Role

Our client is looking for a personable and dedicated Customer Experience Advisor to join their team in Derby . This role is central to ensuring every customer interaction is positive and efficient, contributing to overall brand loyalty and satisfaction. You will be responsible for addressing customer inquiries, resolving issues, and providing support that exceeds expectations. This is an excellent opportunity for someone passionate about customer service to make a significant impact within a growing organisation, working collaboratively within a supportive team environment.

Key Responsibilities

• Handle customer inquiries and provide information about products and services.
• Resolve customer complaints and issues in a professional and timely manner.
• Process customer requests, orders, and applications accurately.
• Maintain detailed records of customer interactions and transactions.
• Escalate complex issues to senior team members or relevant departments when necessary.
• Contribute to improving customer service procedures and best practices.

Requirements

• Previous experience in a customer service or related role is preferred.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and the ability to build rapport with customers.
• Proficiency in using computer systems and CRM software.
• Ability to multitask and manage time effectively in a fast-paced setting.
• A genuine commitment to delivering outstanding customer experiences in Derby .

Benefits

• Competitive salary and opportunities for performance incentives.
• On-site training and continuous professional development.
• A supportive and team-focused work environment.
• Employee benefits package including pension contributions.
• Opportunities for career growth within the company.