Customer Experience Agent

About the Role

Our client is actively recruiting a dedicated Customer Experience Agent to join their team in Liverpool . This role is essential in ensuring every customer interaction is positive, efficient, and contributes to building lasting loyalty. You will be responsible for handling inquiries, resolving issues, and providing guidance to customers across multiple communication platforms. If you are passionate about delivering exceptional service and enjoy being the voice of a company, this opportunity is for you. Join a team committed to excellence and continuous improvement in customer relations.

Key Responsibilities

• Manage customer inquiries via phone, email, and social media channels.
• Resolve customer issues and complaints with empathy and efficiency.
• Provide accurate information regarding products, services, and policies.
• Document all customer interactions and resolutions in the CRM.
• Identify opportunities to enhance the customer journey and provide feedback for service improvements.
• Proactively engage with customers to ensure satisfaction and build rapport.

Requirements

• Previous experience in a customer service or support role.
• Excellent communication, interpersonal, and problem-solving skills.
• Familiarity with CRM software and customer support tools.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong attention to detail and organizational skills.
• A genuine desire to help customers and create positive experiences.

Benefits

• Competitive hourly rate.
• Comprehensive benefits package including health and dental insurance.
• Opportunities for career progression and skill development.
• A vibrant and supportive team atmosphere.
• Located centrally in Liverpool .