Customer Experience Agent

About the Role

Our client is seeking a dedicated Customer Experience Agent to join their team in Reading . This role is at the forefront of customer interaction, ensuring that every client receives exceptional service and support. You will be responsible for addressing inquiries, resolving issues, and proactively enhancing the customer journey. This is an office-based position where you will collaborate closely with a supportive team, contributing to a positive and efficient work environment in Reading . We are looking for individuals who are passionate about delivering outstanding service and building lasting customer relationships.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and policies.
• Resolve customer issues and complaints efficiently and empathetically.
• Document all customer interactions and resolutions in the CRM system.
• Identify opportunities to improve the customer experience and escalate feedback internally.
• Assist with customer onboarding and follow-up to ensure satisfaction.

Requirements

• Proven experience in a customer experience or customer service role.
• Excellent communication, listening, and interpersonal skills.
• Ability to remain calm and professional under pressure.
• Proficiency with CRM software and standard office tools.
• Strong organizational skills and attention to detail.
• A genuine desire to help customers and provide a positive experience.

Benefits

• Competitive salary with regular performance reviews.
• Comprehensive health and dental insurance.
• Opportunities for career growth and skill development.
• A friendly and collaborative office atmosphere in Reading .
• Company-provided training and supportive management.