Customer Experience Assistant

About the Role

Our client is seeking a friendly and efficient Customer Experience Assistant to join their remote team, serving customers in the Brighton area and beyond. This role is pivotal in ensuring every customer interaction is positive and supportive, handling inquiries, resolving issues, and providing information about products and services. Working from home, you will be a key point of contact, embodying the company's commitment to exceptional customer care. This part-time position is perfect for individuals who are great communicators and enjoy helping others in a flexible, remote setting.

Key Responsibilities

• Respond to customer inquiries via email, chat, and phone, providing timely and accurate assistance.
• Resolve customer issues and complaints with empathy and efficiency, aiming for first-contact resolution.
• Gather customer feedback and provide insights to improve services and products.
• Maintain detailed records of customer interactions and transactions in the CRM system.
• Assist with order processing and tracking as needed.
• Uphold company standards for customer service and brand representation.

Requirements

• Previous experience in customer service or a similar client-facing role.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and a patient, helpful demeanor.
• Proficiency in using computers and online communication tools.
• Ability to work independently and manage time effectively in a remote environment .
• Must have a reliable internet connection and a suitable home workspace.

Benefits

• Competitive pro-rata salary based on hours worked.
• Flexible part-time working schedule.
• Comprehensive remote training and support.
• Opportunity to work from home.
• A collaborative team culture focused on customer satisfaction.