Customer Experience Associate

About the Role

Our client is seeking a motivated Customer Experience Associate to join their team in Belfast , offering a hybrid work model. This role focuses on enhancing the customer journey by providing exceptional support and engagement across all touchpoints. You will be responsible for addressing customer queries, resolving complaints, and ensuring a positive and seamless experience. This is an ideal opportunity for someone passionate about customer advocacy and looking to contribute to a customer-centric organisation in Northern Ireland .

Key Responsibilities

• Engage with customers to understand their needs and provide tailored solutions.
• Handle customer feedback and complaints, working towards satisfactory resolutions.
• Assist customers with product inquiries, orders, and account management.
• Identify opportunities to improve the customer experience based on feedback and interactions.
• Collaborate with internal teams to ensure a consistent customer journey.

Requirements

• Previous experience in customer-facing roles, such as customer service or retail.
• Excellent active listening and communication skills.
• A proactive approach to problem-solving and customer satisfaction.
• Ability to adapt to changing customer needs and service demands.
• Familiarity with customer relationship management principles.

Benefits

• Competitive pro-rata salary for part-time hours.
• Hybrid working schedule promoting work-life balance.
• Comprehensive onboarding and ongoing training.
• Opportunities to contribute to customer experience strategy.
• Friendly and supportive team environment.