Customer Experience Centre Assistant Team Leader

Customer Experience Centre Assistant Team Leader

Location: Warrington, WA3 6XF Contract: Temporary until 31 May 2027, with potential for extension or permanent employment Hours: 40 hours per week, Monday–Friday, 8:00am–5:00pm Pay Rate:14.95 per hour (£31,096 pro rata)

Start Date: 1 September 2026, subject to completion of background checks

About the Role

Morson Edge are recruiting for a Customer Experience Centre Assistant Team Leader to join a busy and professional team in Warrington.

This is a varied and rewarding role supporting the day-to-day operation of a small team of multi-skilled operatives. You’ll help coordinate workloads, monitor performance and ensure work is completed safely, efficiently and to the required standards.

You’ll develop strong working relationships with internal and external stakeholders, contractors, facilities suppliers, landlords and managing agents, ensuring services are delivered effectively and issues are resolved promptly.

Key Responsibilities

Support, coordinate and monitor a small team of multi-skilled operatives

Assist with the day-to-day management and performance of contractors on site

Develop strong working relationships with internal and external stakeholders

Coordinate facilities and operational activities

Support financial and administrative processes, ensuring information is accurate and completed on time

Assist with disaster recovery and business continuity procedures

Follow established escalation and incident reporting procedures

Support regular management reporting and projects

Monitor and achieve agreed KPIs and SLAs

Assess operational priorities and make effective decisions quickly

Respond to issues and changing priorities in a calm and professional manner

Potentially oversee team members and provide day-to-day leadership and support

Essential Requirements

To be considered for this position, you must have:

Previous engineering helpdesk experience or Previous facilities management experience

The ability to think on your feet and make effective decisions under pressure

Experience working in a fast-paced operational environment

A confident and professional approach

Strong leadership and people management skills

Excellent written and verbal communication skills

Strong organisational skills and attention to detail

The ability to prioritise workload and manage competing demands

Strong Microsoft Office skills, particularly Excel, Word and Outlook

Experience working with contractors, vendors and/or engineers

The ability to work independently as well as part of a team

A good understanding of customer service principles

We’re looking for someone who is proactive, dependable and confident dealing with a wide range of people. You’ll need to remain composed when working under pressure and be comfortable making decisions to ensure operational requirements are met.

Desirable Experience

The following would be advantageous:

Engineering operations knowledge

Experience coordinating or managing multi-skilled teams

Experience working to KPIs and SLAs

Experience within a large corporate facilities environment

Experience working within a highly regulated environment

What’s in it for You?

This is a challenging but rewarding opportunity where no two days are the same. You’ll have the opportunity to make operational decisions, develop your leadership skills and gain valuable experience within a professional corporate environment.

You’ll benefit from:

£14.95 per hour (£31,096 pro rata)

Monday–Friday working hours

40 hours per week

On-site parking

On-site gym

Training and development opportunities

Potential for the role to be extended or become permanent

Potential progression opportunities within the business

A scenic office location

Regular events and activities within the workplace

Location & Working Hours

The role is based in:

Warrington

Wa3 6xf

Working hours are Monday to Friday, 8:00am–5:00pm, totalling 40 hours per week.

There is no requirement for travel as part of this role.

Apply Today

If you have previous engineering helpdesk and facilities management experience, are a confident leader and thrive in a fast-paced environment, we want to hear from you.

Morson Edge are recruiting for this exciting opportunity. Apply today with your CV to be considered