Customer Experience Champion

About the Role

Our client is seeking an enthusiastic and customer-focused Customer Experience Champion to join their dedicated team in Bristol . In this role, you will be central to ensuring every customer interaction is positive, supportive, and resolves their needs effectively. You will act as a brand ambassador, embodying the company's commitment to exceptional service and contributing to a culture that prioritizes customer satisfaction and loyalty through empathetic and efficient support.

Key Responsibilities

• Provide outstanding customer service across multiple channels, including phone, email, and social media.
• Resolve customer inquiries, complaints, and feedback with empathy, efficiency, and professionalism.
• Identify customer needs and proactively offer solutions and product information.
• Collaborate with internal teams to escalate complex issues and ensure timely resolution.
• Document all customer interactions and feedback accurately within the CRM system .
• Contribute ideas and insights to improve customer service processes and overall customer experience.

Requirements

• Proven experience in a customer service or front-line support role.
• Excellent communication and interpersonal skills , with a friendly and approachable demeanor.
• Strong problem-solving abilities and a knack for finding effective solutions.
• Ability to remain calm and professional under pressure.
• Familiarity with customer service software and ticketing systems is a plus.
• A genuine passion for delivering exceptional customer experiences.

Benefits

• Competitive salary and regular performance reviews.
• Opportunities for training and professional development in customer experience best practices.
• A supportive and collaborative team environment in Bristol .
• Hybrid working model, allowing for flexibility.
• Employee discounts and other company perks.