Customer Experience Coordinator – Remote UK

𝗢𝘃𝗲𝗿𝘃𝗶𝗲𝘄

We are looking for a motivated and customer-focused Customer Experience Coordinator to support customers throughout their journey and help deliver a smooth, positive experience. This entry-level remote role is ideal for someone with strong communication, organisation and problem-solving skills who enjoys helping people and coordinating day-to-day customer activities.

𝗝𝗼𝗯 𝗦𝗻𝗮𝗽𝘀𝗵𝗼𝘁

📍 Location: United Kingdom, London
🏠 Workplace: Remote
💼 Job Type: Permanent
⏰ Employment: Full time
🎯 Experience Level: Entry Level
💷 Salary: £28,000 – £32,000 per annum
🏷️ Category / Industry: Customer Services

𝗞𝗲𝘆 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀

• Respond to customer enquiries in a professional and timely manner
• Support customers throughout their journey and help resolve routine issues
• Coordinate customer requests and follow up on outstanding actions
• Maintain accurate customer records and update relevant systems
• Work with internal teams to support a consistent customer experience
• Identify recurring customer issues and communicate feedback where appropriate
• Assist with customer communications, administration and reporting
• Help maintain high standards of service across all customer interactions

𝗥𝗲𝗾𝘂𝗶𝗿𝗲𝗺𝗲𝗻𝘁𝘀

• Strong written and verbal communication skills
• Customer-focused and professional approach
• Good organisation and time-management skills
• Strong attention to detail and accuracy
• Ability to manage multiple tasks and priorities
• Comfortable using online systems and digital communication tools
• Able to work independently in a remote environment
• Previous customer service experience is helpful but not essential

𝗪𝗵𝗮𝘁 𝗪𝗲 𝗢𝗳𝗳𝗲𝗿

• Fully remote UK working environment
• Salary of £28,000 – £32,000 per annum
• Supportive and collaborative working environment
• Opportunities to develop customer service and coordination skills
• Professional development and career progression opportunities
• Exposure to a range of customer experience activities

𝗛𝗼𝘄 𝘁𝗼 𝗔𝗽𝗽𝗹𝘆

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