Customer Experience Coordinator

About the Role

Our client is seeking a proactive and detail-oriented Customer Experience Coordinator to join their team in Leeds . This role is focused on enhancing the overall customer journey, ensuring seamless interactions across all touchpoints. You will play a key role in gathering customer feedback, analyzing service performance, and implementing initiatives to improve satisfaction and loyalty. This position offers an exciting opportunity to shape the customer experience within a growing company that is committed to excellence, working from a well-established West Yorkshire base with hybrid flexibility.

Key Responsibilities

• Coordinate customer feedback surveys and analyze results to identify areas for improvement.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Manage customer communication channels, ensuring consistent brand messaging and support.
• Assist in the creation of customer support documentation and training materials.
• Liaise with internal teams to resolve customer issues and ensure a unified approach to service.
• Track key customer experience metrics and report on performance to management.

Requirements

• Previous experience in customer service, customer experience, or a related role.
• Strong analytical skills with the ability to interpret data and feedback.
• Excellent organizational and project coordination abilities.
• Proficient in using CRM systems and customer feedback platforms.
• Outstanding written and verbal communication skills.
• Ability to work effectively in a hybrid model, balancing on-site collaboration with remote work.

Benefits

• Competitive salary and performance-related bonuses.
• Comprehensive health and wellness benefits package.
• Generous holiday entitlement.
• Opportunities for training and professional growth in customer experience management.
• A dynamic work environment in Leeds with a focus on employee well-being.