Customer Experience Host – Inbound Call Specialist

City West Country Ltd in Exeter is seeking a Telephone Host to deliver an outstanding customer experience as the first point of contact for inbound switchboard calls. You will handle enquiries efficiently, complete outbound CSI calls, and escalate complaints promptly while providing administrative support across departments.

The role requires good telephone and interpersonal skills, reliability, and a proactive approach in a fast-paced, customer-focused environment.

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