Customer Experience Leader - Immersive Beauty & Service

SEPHORA UK is seeking a Customer Experience Manager in London to lead the store’s customer journey, from initial contact to immersive in-store experiences, with a focus on inclusivity and excellence. You will inspire a high-performing team and partner with Beauty Department Managers to deliver standout service.

The role requires shaping the customer experience strategy, leveraging CRM data, and driving commercial results through exceptional service and storytelling across all touchpoints.

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