Customer Experience Specialist

About the Role

Our client is looking for a dedicated Customer Experience Specialist to join their vibrant team in Brighton . This role is central to ensuring every customer interaction is positive, productive, and memorable. You will be responsible for understanding customer needs, resolving inquiries efficiently, and advocating for the customer within the organization. If you are passionate about delivering exceptional service and enhancing customer journeys, this role in Brighton, East Sussex offers a fantastic opportunity to make a real impact.

Key Responsibilities

• Manage customer inquiries across various channels, ensuring timely and satisfactory resolutions.
• Act as a brand ambassador, providing information and support with a positive attitude.
• Identify and address customer pain points, seeking solutions to improve their overall experience.
• Gather customer feedback through surveys and direct interaction to inform service improvements.
• Collaborate with sales, marketing, and product teams to ensure a cohesive customer journey.
• Maintain accurate and up-to-date records of customer interactions.

Requirements

• Previous experience in a customer experience , customer service, or similar role.
• Excellent communication, empathy, and active listening skills.
• Proficiency in using customer relationship management (CRM) systems.
• Strong problem-solving skills and the ability to think critically.
• A genuine passion for customer satisfaction and service excellence, based in our Brighton office.

Benefits

• Competitive salary and performance-based rewards.
• Opportunities for growth and career development.
• Comprehensive health and wellbeing benefits.
• Generous annual leave allowance.
• A creative and supportive work culture in a fantastic city location.