Customer Experience Team Leader – Multi-Channel

Stagecoach Group Limited is seeking a passionate people leader to guide a team of around 14 Customer Engagement Advisors. You will foster an environment where staff feel supported, trusted and motivated to deliver exceptional service across phone, email, SMS and social channels.

You’ll coach, manage performance and oversee operations while caring for both your people and customers, aiming for first‑time resolution and consistent outcomes.

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