Customer Focused – Equipment Rental Lead

Customer Focused – Equipment Rental Lead

Customer Focused – Equipment Rental Lead

This role is responsible for managing the customer journey from the point of sale or rental agreement through to completion, ensuring machines are successfully onboarded, customers meet their operational responsibilities, and opportunities to maximise revenue and service support are identified and delivered throughout the hire lifecycle.

A company operating in the industrial and manufacturing industry, based in Northwich.

Description

• Act as the single point of contact for all queries and enquiries relating to sales, operations, finance, and customers.
• Oversee and maintain the quality and consistency of the HDS (Hire, Demo and Stand-in) process.
• Ensure the delivery and handover process is completed to a consistently high standard.
• Implement and manage a robust process for daily and weekly machine checks while equipment is on hire, ensuring any issues are identified, escalated, and resolved promptly.
• Oversee and enhance the accuracy and quality of invoicing, including agreed hire rates, overtime charges, damage costs, downtime, hire pauses, and off-hire records.
• Oversee and continuously improve the machine inspection and reporting process to ensure accuracy, consistency, and compliance.
• Manage the final invoicing process, ensuring all applicable damage charges are recovered in accordance with company terms and that customer expectations are effectively managed throughout the hire lifecycle.
• Identify opportunities to enhance the rental process and improve efficiency.

Profile

• Previous experience within the plant, machinery, or equipment hire industry.
• Strong understanding of rental operations and customer account management.
• Proven ability to build and maintain long-term customer relationships.
• Commercial awareness with the ability to identify and develop sales opportunities.
• Excellent organisational, communication, and relationship management skills.
• Ability to manage multiple priorities and perform effectively in a fast-paced environment.
• Experience supporting capital equipment sales or rental operations.
• Good understanding of machinery inspection, condition reporting, and damage assessment processes.
• Experience working collaboratively with service and engineering teams.
• Proficiency in CRM and/or rental management systems.Job Offer

• Salary between £50,000 and £60,000, dependent on the level of experience.
• Permanent role based in Northwich.
• Opportunity to work within the industrial and manufacturing sector.

#J-18808-Ljbffr