Customer Hub Assistant | £26,000 per annum

Customer Hub Assistant | £26,000 per annum

Bron Afon Community Housing is seeking a passionate and people-focused Customer Hub Assistant to join its frontline team. This full-time role offers the chance to make a meaningful impact in the Torfaen community while benefiting from a supportive work culture and a pioneering 4-day work week pilot.

Job Title : Customer Hub Assistant
Company : Bron Afon Community Housing
Location : Cwmbran, Wales
Salary : £26,000 per annum (Employer provided)
Contract Type : Permanent
Hours : Full-Time (4-day week pilot in progress)
Department : Customer Hub
Job Reference : Not specified
Closing Date : Rolling – early applications encouraged

About the Company

Bron Afon Community Housing is a community-owned organisation dedicated to improving lives across Torfaen. Since 2008, it has delivered inclusive, democratic services that reflect the needs of its members, tenants, and residents. The organisation is committed to equality, diversity, and creating a welcoming workplace for all.

Role Overview

As a Customer Hub Assistant, you’ll be the first point of contact for residents, handling a wide range of enquiries with empathy and professionalism. You’ll support services related to housing, repairs, rent, and anti-social behaviour, while helping to shape a responsive and inclusive customer experience.

Key Responsibilities

• Resolve customer enquiries at first contact with outstanding service
• Handle sensitive issues including rent, repairs, and anti-social behaviour
• Negotiate and establish payment plans for rent arrears
• Support service improvements and business goals
• Engage actively with Bron Afon members and community forums
• Ensure services remain open, inclusive, and democratic

Required Skills and Experience

• Excellent communication and interpersonal skills
• Passion for helping others and making a positive impact
• Ability to work proactively and collaboratively
• Strong organisational skills and attention to detail
• Commitment to equality, diversity, and inclusion
• Experience in housing, repairs, or customer service
• Knowledge of community engagement practices

What We Offer

• Competitive salary (£26,000)
• Flexible working arrangements
• Participation in 4-day work week pilot
• Inclusive and supportive team culture
• Opportunities for personal and professional development
• Commitment to diversity and positive action for underrepresented groups

Bron Afon welcomes applications from all backgrounds and is especially keen to hear from ethnically diverse communities. The organisation is committed to creating a workplace that reflects the diversity of the community it serves.

Rolling applications. Early submissions are encouraged due to high interest in this position.

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