Customer Liaison and Social Value Lead

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.
About The Role
Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.
Want to be a part of it?
What will you be doing?

• Support project teams with early customer engagement, impact assessments and communication planning.
• Work with operational teams to understand scope, programmes, risks and customer impacts.
• Deliver site visits, audits, engagement activities and project communication materials.
• Monitor customer feedback, complaints and enquiries, ensuring timely resolution.
• Support Southern Water Strategic Delivery Partner projects and customer requirements.
• Lead Social Value activities, including volunteering, STEM, education and community initiatives.
• Measure and report Social Value performance using agreed systems, including Loop.
• Build positive stakeholder relationships and escalate risks, issues and opportunities.
• Support continuous improvement across customer engagement and Social Value.

What youll bring

• Strong interpersonal, verbal and written communication skills.
• Build effective relationships with customers, clients, communities and project teams.
• Create clear customer-facing materials.
• Plan, organise and manage multiple workstreams.
• Work proactively, independently and collaboratively.
• Analyse information to shape communication and engagement approaches. xwwtmva
• Competent Microsoft Office user.
• Full UK driving lice
  Please click on the apply button to read the full job description