Customer Liaison Officer

About the Role

Our client is seeking a highly communicative and client-focused Customer Liaison Officer to join their fully remote team. This role is essential for maintaining strong relationships with clients, ensuring their needs are understood and met efficiently. You will serve as a key point of contact, facilitating communication between clients and internal departments, and ensuring a seamless service experience. This is an excellent opportunity for an individual who excels at building rapport and managing client expectations in a remote setting.

Key Responsibilities

• Act as the primary contact for assigned clients, addressing inquiries and providing support.
• Facilitate communication between clients and internal teams to ensure smooth service delivery.
• Proactively gather client feedback and identify areas for service improvement.
• Manage client expectations regarding project timelines, deliverables, and service levels.
• Resolve client issues and concerns promptly and effectively.

Requirements

• Previous experience in client relations, account management, or customer support.
• Exceptional interpersonal and communication skills, both written and verbal.
• Proven ability to build and maintain strong client relationships.
• Experience with CRM software and project management tools is a plus.
• Strong organizational skills and the ability to manage multiple client accounts remotely, ideally with a connection to Nottingham or the UK.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote working arrangement offering flexibility.
• Opportunities for professional growth and development.
• A collaborative and supportive remote team environment.
• Access to company benefits and resources.