Customer Logistics Manager

Gleeson has partnered with a leading Logistics business to recruit an experienced Customer Logistics Manager. This is a fantastic opportunity for a driven logistics professional to take ownership of customer logistics, inventory planning, SAP operations, pricing management, and customs compliance while leading a high-performing team.

This role is well suited to a proactive leader who thrives in a fast-paced environment, enjoys driving operational improvements, and is passionate about delivering outstanding customer service while maintaining efficient supply chain operations.

Job Title: Customer & Logistics Manager Location: Coventry Salary: £48,000 - £53 ,000 + Bonus

Key Responsibilities

Lead and manage the day-to-day activities of the Customer Logistics function Oversee customer order processing, quotations, invoicing, and customer enquiries Manage SAP pricing files across wear parts, consumables, spare parts, and third-party products Review and challenge pricing structures to ensure competitiveness whilst protecting margins Lead inventory planning activities to optimise stock availability and minimise holding costs Manage MRP processes and proactively address slow-moving and obsolete stock Oversee procurement and replenishment of third-party products Ensure inventory accuracy between internal systems and third-party logistics providers Maintain SAP material master data, including new part creation and substitute part management Ensure compliance with UK customs regulations, import/export requirements, and trade procedures Liaise with freight forwarders, customs agents, customers, and internal stakeholders to resolve customs-related issues Monitor sales order processing and ensure timely release of customer orders Manage supplier purchase orders and oversee open order management processes Produce back order and inventory analysis reports, identifying risks and implementing corrective actions Drive continuous improvement initiatives across logistics operations and SAP processes Monitor departmental performance against KPIs, SLAs, and customer expectations Lead, coach, and develop the Customer Logistics team to maximise performance and service delivery Promote a culture of accountability, collaboration, and continuous improvement

Ideal Experience

5+ years experience within logistics, supply chain, inventory management. Strong SAP experience across pricing, material master data, purchasing, inventory management, and order processing Experience managing MRP and inventory planning activities Working knowledge of UK customs, import/export procedures, VAT, and trade compliance requirements Proven experience leading and developing customer-focused operational teams

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