Customer Operations Manager

About the Role

Our client is looking for a passionate and efficient Customer Operations Manager to lead their customer support and service operations in or near Plymouth . This role focuses on ensuring an exceptional customer experience through effective management of customer interactions, support processes, and service teams. You will be responsible for operational excellence in customer service, driving customer satisfaction, and managing service delivery metrics. This is a key opportunity to enhance customer loyalty and contribute to the company's reputation for outstanding service, leading the customer operations function in the Devon region and ensuring client needs are met with professionalism and efficiency.

Key Responsibilities

• Manage the day-to-day operations of the customer service department.
• Develop and implement strategies to improve customer satisfaction and retention.
• Lead, train, and motivate the customer service team to achieve performance goals.
• Oversee the resolution of customer inquiries, complaints, and escalations.
• Monitor customer service metrics and analyze data to identify areas for improvement.
• Ensure adherence to company policies and service standards in all customer interactions.

Requirements

• Proven experience in Customer Operations Management or a senior customer service role.
• Strong understanding of customer service best practices and call center operations .
• Excellent leadership, communication, and interpersonal skills.
• Experience with CRM software and customer support platforms.
• Ability to manage team performance and drive service excellence.
• Bachelor’s degree in Business, Communications, or a related field.

Benefits

• Competitive salary with performance-related bonuses.
• Comprehensive health and dental insurance plans.
• Remote working opportunities.
• Generous paid time off.
• Continuous training and professional development programs.
• A supportive team environment focused on customer success in Plymouth .