Customer Operations Specialist

About the Role

At Mercedes‑Benz Financial Services, our customers are at the centre of everything we do. As a Customer Operations Specialist, you’ll play a vital role in delivering exceptional customer experiences while supporting the smooth day‑to‑day running of our contact‑centre operations. This is a fast‑paced, varied role where no two days are the same. This is a great opportunity to develop a broad skill set and make a real impact where it matters most. While this role is initially temporary, it provides a strong foundation for starting your career with Mercedes‑Benz Financial Services, with the potential to progress into permanent opportunities across the business. What You’ll Be Doing

• Handling inbound customer enquiries via phone and email
• Managing escalated queries with professionalism, empathy, and sound decision‑making
• Identifying and supporting vulnerable customers with care and patience
• Working collaboratively with colleagues to resolve issues at the first point of contact where possible
• Maintaining a customer‑first approach while meeting operational targets
• Ensuring all interactions are compliant with FCA requirements, internal policies, and regulatory standards

About You

You’ll thrive in this role if you:

• Have experience in a fast‑paced, customer‑focused environment (financial services preferred but not essential)
• Stay calm and resilient under pressure
• Are flexible and adaptable, happy to support where needed most
• Communicate clearly and confidently with customers and colleagues
• Enjoy working as part of a collaborative, team‑oriented culture
• Are motivated by helping customers and delivering the best possible service and outcomes Compliance & Integrity You’ll work to the highest standards, ensuring compliance with:
• FCA regulations
• Data Protection (DPA)
• Anti‑Money Laundering
• SAF, ECCD, Code of Conduct
• Anti‑Bribery and Corruption policies Full training will be provided. Join Us If you’re looking for a role where you can learn, adapt, and make a real difference to customers, this is your opportunity to join a leading global brand with a strong customer‑centric culture. 👉 Apply now and help shape outstanding customer experiences at Mercedes‑Benz Financial Services. Quality Personnel acting as an Employment Agency & Business (rated as one of the top 3 Agencies in Milton Keynes for the 6th year running!). Please note due to the volume of applications we receive you will only be contacted if we are progressing your application