Customer Outcomes Insight Lead (Hybrid Role)

Motability Operations is seeking a skilled Senior Customer Insight professional to lead the design and delivery of customer outcomes insight across MO. You will build robust evidence that customers understand products, services and communications and that MO delivers good outcomes throughout the lifecycle.

Reporting to the CX Insight Lead, you will run qualitative and quantitative research, work with cross-functional teams, monitor risk indicators, and translate findings into actionable

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