Customer Relations Advisor

About the Role

Our client is seeking an experienced and personable Customer Relations Advisor to join their hybrid team in Edinburgh . This role is central to fostering strong and lasting relationships with our clientele by providing exceptional support and resolving issues with professionalism and efficiency. You will act as a key advocate for the customer, ensuring their needs are met and their experience with our services is consistently positive. Working in a hybrid model, you'll benefit from both collaborative office time and the flexibility of remote work, contributing to a customer-centric approach that drives loyalty and satisfaction.

Key Responsibilities

• Manage and respond to customer inquiries and feedback across various communication channels.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Build and maintain strong rapport with customers, understanding their needs and preferences.
• Liaise with internal departments to ensure customer issues are addressed effectively.
• Proactively identify opportunities to improve customer satisfaction and retention.

Requirements

• Previous experience in customer service , account management, or a related field.
• Excellent communication, negotiation, and conflict-resolution skills.
• Proficiency in using CRM systems and customer support tools.
• Ability to adapt to a hybrid work environment, balancing office and remote responsibilities.
• A commitment to delivering outstanding customer care.

Benefits

• Competitive salary and performance incentives.
• A flexible hybrid working model combining office and remote work.
• Comprehensive health, dental, and vision insurance.
• Pension scheme with employer contributions.
• Opportunities for professional growth and development within the company.