Customer Resolution Specialist (End-to-End Support)

Genuit Group is seeking a proactive Customer Resolution Specialist to own the end-to-end journey when complaints arise. You will coordinate with Account Managers, Product Specialists and Technical Support Engineers to resolve issues efficiently and close cases with clear customer communication.

Responsibilities include handling complaints, managing warranty claims, and arranging servicing bookings. Strong Office 365 and CRM/ERP knowledge will help drive consistent, right‑first‑time outcomes.

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