Customer Resolutions Specialist

About the Role

Our client is looking for a dedicated Customer Resolutions Specialist to join their dispersed team, supporting customers across the UK from their Sheffield hub. In this crucial role, you will be responsible for addressing and resolving customer complaints and complex issues, ensuring that every customer feels heard and valued. You will work to de-escalate situations, find effective solutions, and maintain customer loyalty. This is an excellent opportunity for individuals with strong problem-solving skills and a passion for exceptional customer service to excel in a remote environment.

Key Responsibilities

• Handle escalated customer inquiries and complaints with professionalism and empathy.
• Investigate issues thoroughly and identify root causes for resolution.
• Develop and implement solutions to resolve customer disputes and concerns.
• Communicate effectively with customers to manage expectations and provide updates.
• Collaborate with internal departments to address systemic issues impacting customers.
• Document all resolution activities and outcomes accurately in the CRM system.

Requirements

• Previous experience in a customer service , complaints handling , or resolutions role.
• Excellent problem-solving and conflict-resolution skills.
• Strong communication and active listening abilities.
• Ability to remain calm and composed in challenging situations.
• Proficiency with CRM software and support tools.
• Self-motivated and able to manage workload effectively in a remote setting.

Benefits

• Competitive salary and performance-based rewards.
• Fully remote position with flexible working hours.
• Comprehensive health and wellbeing support.
• Opportunities for ongoing training and professional development.
• A supportive and collaborative remote team culture.